Ulster Bank closes 10 counseling centers for virus reactions

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From Friday, Ulster Bank will temporarily close ten of its cashless advice centers.

In addition, the opening on Saturday in all branches and in the service of Mobile Bank on Wheels is to be temporarily suspended.

The move is being made in response to the challenges of the Covid 19 pandemic and is the result of a significantly lower visitor frequency in the stores.

“The number of customers visiting branches has decreased due to social distance and instructions from our health authorities to stay at home, but we recognize the criticality of the branch for certain customers,” said CiarĂ¡n Coyle, Managing Director Personal Banking at Ulster Bank.

“Our ATM network will continue to support customers who need access to cash.”

The bank also warned that ad hoc or temporary changes to branch opening times can be expected in the coming weeks as employees are available daily and it must be ensured that all employees are given breaks.

It therefore urges customers to check whether a branch is open before visiting.

In branch offices, older people and vulnerable customers and caregivers are given priority access until 11 a.m. daily, it said.

The bank said the changes would support customers and protect customers and colleagues.

Two new telephone lines have also been set up, one for older and vulnerable customers and their advisors, and a second for health and rescue workers.

The bank has also launched a new online form for customers seeking to suspend mortgage payments to speed up the process.

According to Ulster Bank, customers should only come to branches if they cannot carry out any activities online or via their app.

“We know there are delays in some of our phone lines. We are doing everything we can to help customers. We are currently asking customers to keep our phone lines free for those in need who need help,” said Mr. Sagte Coyle.

Social distancing measures are all available in branches.

The locations of the advice centers will temporarily close on Friday, March 27:

Dublin:
1 Ballsbridge
2 clondalkine
3 Grafton Street
4 Liffey Valley
5 ranelagh
6 Raheny
7 breastfeeding organ
8 swords pavilion

Cork:
9 Wilton
10 Winthrop Street

Temporarily closed on Saturday with immediate effect (in addition to the above advice centers, except for Ballsbridge, which is not open on Saturday)

1. Athlone (Westmeath)
2. Blanchardstown (Dublin)
3. Carlow
4. Castlebar (Mayo)
5. Cavan
6. Door opener (Limerick)
7. O’Connell Street (Dublin)
8. Dundalk (Louth)
9. Dundrum (Dublin)
10. Dun Laoghaire (Dublin)
11. Ennis (Clare)
12. Galway
13. Letterkenny (Donegal)
14. Monaghan
15. Mullingar (Westmeath)
16. Navan (Meath)
17. Sligo
18. Tralee (Kerry)
19. Waterford
20. Wexford

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