Sainsbury’s will close 12 convenience stores in locations with experience
extremely low buyer numbers, they announced tonight.
Shops affected by the closure are located at train stations.
A Sainsbury spokesman said: “We are temporarily closing 12 convenience stores.
“These are stores that have had significantly fewer customers working from home in the past few days. All colleagues will move to neighboring stores until these stores reopen.”
The company today announced new measures, including reducing the number of checkouts, introducing screens to protect employees, and simultaneously allowing a certain number of people to do business.
In a letter to customers, Mike Coupe, CEO of Sainsbury said: “As of today, we will limit the number of people who are allowed to enter our stores and ATMs at the same time.”
He said that queuing systems are being set up outside of shops and people are asked to arrive all day to avoid long queues in the morning and are encouraged to pay by card.
“We will remind people in stores to keep a safe distance from other customers and our colleagues,” he said.
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Mr. Coupe said the number of checkouts will be reduced and screens will be introduced.
He wrote: “Many of you have written to tell me that you are older or vulnerable and are having trouble booking online delivery slots.
“We do our best to offer online delivery places to older, disabled and vulnerable customers. These customers take priority over all slots.”
Earlier this week, the supermarket introduced a new delivery policy to make sure that older and most vulnerable people have priority.
It has also changed opening hours to protect vulnerable shoppers and enable key employees to get what they need before the shelves are cleared.
In a message to buyers, General Manager Mike Cope wrote: “Many of you have written to me in the past 24 hours to tell me that you like the idea of priority shopping for NHS employees as well as for older and disabled customers but should be done at different times.
“We therefore decided to allow NHS and social workers to shop for half an hour in our supermarkets before they open every day. So anyone with an NHS ID can shop every day from 7.30am to 8am Monday to Saturday. We ‘ We are happy to offer priority purchases to all hard-working NHS employees across the country who work so hard to keep us all safe and healthy.
“In addition, every Monday, Wednesday and Friday from 8 a.m. to 9 a.m., all of our supermarkets are dedicated to the care of older customers, disabled customers and carers.”
The bosses have also made changes to the delivery rules.
“Many of you have also asked me about priority online delivery times for older, disabled and vulnerable customers,” wrote Coupe.
“We were able to identify a number of customers as older and in need of protection based on the information they previously gave us.
“This includes the date of birth and if you have ever used our vulnerable customer hotline. For all of these customers, we will send you an email today (Sunday) with information about when slots will be available.
“We are also working as quickly as possible on an option that will allow people to register as disabled and at risk on their online shopping accounts.”
Sainsbury said older, disabled and vulnerable customers should contact 0800 328 1700 to be on the priority list.
The new rules in full:
- From Monday, March 23, the opening in all of our supermarkets will be open from Monday to Saturday from 8:00 a.m. to 8:00 p.m. With the exception of some shops in Scotland, the opening hours on Sunday remain the same (the opening hours on Sunday in your shop can be found in the Store Locator). The opening times of Sainsbury Local and the petrol station remain the same
- Every Monday, Wednesday and Friday, all supermarkets from 8:00 a.m. to 9:00 a.m. dedicate older customers, disabled customers and carers
- NHS and social workers can shop half an hour before opening Monday through Saturday. Anyone with an NHS-ID can shop from 7.30 a.m. to 8 a.m. on these days
- Prioritized online delivery times for older, disabled and vulnerable customers. If you are elderly, disabled, or in need of protection and believe that you should be on the list of vulnerable customers, please contact us 0800 328 1700
- Adding more Click & Collect locations (from Monday, March 23)
- Restriction on certain products (from Wednesday, March 18)
- Closing of our cafes and counters (from Thursday, March 19th).